Privacy Policy

1. Introduction

Led By Lam (the "Service," "Platform," or "Company") is committed to protecting the privacy of students, families, and other users. This Privacy Policy explains how we collect, use, disclose, and protect information through our website and consulting platform.

2. Information We Collect

We collect information you provide directly:

• Contact information (name, email, phone number, address)
• Student information (age, grade, school, academic records)
• Assessment results (CliftonStrengths, 16Personalities, standardized test scores, career profiles, learning style assessments)
• Documents (transcripts, report cards, essays, writing samples, test score reports, activity lists)
• Payment information (processed securely through Stripe; we do not store card details)
• Communication records (session notes, emails, messages within the platform)
• Usage data, automatically (pages visited, features used, time spent, device type, IP address)
• Cookies and tracking technologies (for site analytics and user preferences)

3. How We Use Information

We use your information to:

• Deliver consulting services and academic support
• Provide session reports and assessment feedback
• Track progress and manage client packages
• Communicate about appointments, billing, and platform updates
• Improve the platform and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing & Disclosure

We do NOT sell or share student/family information with third parties for marketing purposes. We may share information:

• With service providers (Stripe for payments, Zoom for sessions, Calendly for scheduling, Fathom for analytics)
• As required by law or legal process
• To protect health, safety, or legal rights
• With parental/guardian consent for specific purposes

5. Data Security

We use industry-standard encryption (HTTPS, SSL) and security measures to protect information. All payment information is processed securely and PCI-DSS compliant. However, no transmission is 100% secure. You are responsible for maintaining confidential login credentials.

6. Data Retention

We retain student and family information as long as the engagement is active plus 7 years for records and compliance purposes. You may request deletion of personal information, except where legally required to retain.

7. Student Privacy & FERPA Considerations

If accessing information protected by FERPA (Family Educational Rights and Privacy Act), families acknowledge they are authorizing release of such records to the consultant. We maintain records in compliance with applicable privacy laws.

8. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion (except legally retained records)
• Opt out of marketing communications
• Data portability (receive your information in portable format)
• To exercise these rights, contact lamia@ledbylam.com.

9. Children's Privacy

Our platform is used by minors with parental/guardian consent. We do not knowingly collect information from children under 13 without parental consent. Parents/guardians control what information their child can access and share.

10. Third-Party Links

Our website may link to external sites (Calendly, Zoom, Stripe). We are not responsible for their privacy practices. Review their privacy policies independently.

11. Policy Changes

We may update this policy. Significant changes will be communicated via email or prominent site notice. Continued use constitutes acceptance.

12. Contact Us

For privacy questions, contact: Lamia Lambert, Led By Lam, Miami, Florida — lamia@ledbylam.com